Refund and Returns Policy
1. General Overview
This Refund and Returns Policy (the “Policy”) governs the procedures for returning products purchased from https://www.merryshop.store (the “Website”). By placing an order, you agree to comply with the terms set out below.
2. Eligibility for Returns
2.1 Time Frame
Requests for a return or refund must be submitted within 30 calendar days of the delivery date. Returns received after this period will not be accepted.
2.2 Condition of Items
Returned items must be in their original, unused condition, with all tags, packaging, and accessories included. Items that are damaged, altered, or missing components are ineligible for a refund.
3. Return Process
3.1 Initiating a Return
- Contact our Customer Support at [email protected] or call +1(806)737-9486.
- Provide your order number, the reason for the return, and any supporting photos if applicable.
3.2 Shipping the Return
Upon approval, you will receive a Return Merchandise Authorization (RMA) number and a prepaid shipping label (if applicable). Pack the item securely and include the RMA number inside the package.
3.3 Inspection and Refund
Once the returned item is received, our team will inspect it. If the item meets the eligibility criteria, a refund will be issued to the original payment method within 7‑10 business days.
4. Non‑Refundable Items
- Gift cards or promotional vouchers
- Personalized or custom-made products
- Final‑sale items clearly marked as non‑returnable
5. Exchanges
Exchanges are treated as a return followed by a new purchase. Follow the return process outlined in Section 3, then place a new order for the desired item.
6. User Responsibilities
- Provide accurate contact information when placing an order.
- Inspect the product upon receipt and report any issues within the specified time frame.
- Follow the return instructions precisely to avoid delays.
7. Legal Disclaimers
The Website reserves the right to amend this Policy at any time without prior notice. Changes will be posted on this page and become effective immediately upon publication.
This Policy does not affect any statutory rights you may have under applicable consumer protection laws.
8. Contact Information
If you have questions about this Refund and Returns Policy, please contact us:
- Email: [email protected]
- Phone: +1(806)737-9486
- Address: